Shipping & Return Policy

At Abraxas LLC, we want customers to feel comfortable shopping with us. This Return & Refund Policy explains the general requirements for returns, exchanges, refunds, damaged products, and order cancellations.

1. Return Window

Eligible products may generally be returned within 30 days of delivery.

To qualify for a return, an item should:

  • Be unworn and unused
  • Be unwashed
  • Remain in substantially the same condition in which it was received
  • Have original tags attached where applicable
  • Include original packaging where reasonably possible
  • Be free from stains, odors, alterations, or customer-caused damage
  • Include valid proof of purchase or order information

Products that do not meet these requirements may not qualify for a refund.

2. Starting a Return

Before returning merchandise, please contact us.

Please include:

  • Your full name
  • Order number
  • Product being returned
  • Reason for the return
  • Photos if the product arrived damaged, defective, or incorrect

If the return is approved, we will provide available return instructions.

Please do not send merchandise back without contacting us first.

3. Return Shipping

Unless a product arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

We recommend using a tracked shipping service when returning merchandise.

Abraxas LLC cannot guarantee responsibility for packages that are lost or damaged before reaching the designated return location.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect
  • Missing an important component
  • Materially different from the item ordered

please contact us as soon as reasonably possible.

Provide your order information and clear photographs showing the issue.

Depending on the circumstances, we may provide:

  • A replacement
  • A refund
  • Return authorization
  • Another appropriate resolution

5. Non-Returnable Items

Certain products may not qualify for return, including:

  • Worn items
  • Washed clothing
  • Products damaged after delivery
  • Items with stains or odors
  • Items missing original tags where applicable
  • Products returned outside the applicable return period
  • Items clearly marked as final sale
  • Personalized or customized products, if offered
  • Certain items that cannot reasonably be resold for hygiene reasons

6. Exchanges

Exchanges may be available depending on product inventory.

If you need a different size, color, style, or product, please contact us.

In some cases, you may need to return the original product and place a new order.

Replacement availability cannot be guaranteed.

7. Refund Processing

Once an approved return is received, the product may be inspected to ensure it meets the applicable return conditions.

If approved, the refund will generally be issued to the original payment method.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

8. Refund Amount

Approved refunds generally cover eligible merchandise.

Original and return shipping costs may not be refundable unless:

  • We sent an incorrect item
  • The product arrived damaged
  • The item was defective
  • We otherwise approve reimbursement
  • Applicable law requires otherwise

9. Missing Refunds

If you have received confirmation that a refund was processed but it has not appeared:

  1. Check your original payment account.
  2. Contact your bank or card issuer.
  3. Allow the provider’s standard processing period.

If the refund is still missing after the normal processing period, please contact us.

10. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests where possible.

Once an order has entered processing, fulfillment, or shipping, cancellation may no longer be available.

11. Incorrect Shipping Information

Customers are responsible for entering complete and accurate shipping information during checkout.

If a package is returned because of an incorrect address, incomplete address, refused delivery, or failed delivery attempts, additional shipping charges may apply where permitted.

12. Policy Updates

Abraxas LLC may update this Return & Refund Policy from time to time.

Updated versions may be posted on our website with a revised “Last Updated” date.

13. Contact Us

For questions regarding returns, refunds, exchanges, cancellations, or damaged products, please contact:

Abraxas LLC
30 N Gould St Ste R
Sheridan, WY 82801
USA

Email: hello@abraxasllc.shop
Phone: +1 (307) 675-1991

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